F.A.Q.
GENERAL QUESTIONS
We are based in the South East of England, United Kingdom.
We always recommend first timers to start with mushroom chocolate bars ( the brainstorm boom bar or the PSI mushroom chocolate bar are good to start with) or dried mushrooms such as golden teacher or the albino mushroom
We understand what it’s like to be a beginner. The mushroom megaverse is a fast and sometimes confusing place. That’s why we’ve done our very best to compile the most comprehensive grow guides around, to help you get started on the right footing. All this information and instructions for our kits can be found on the guides section of our website. In these guides, we cover all the information you will need to grow mushrooms, from start to finish.
If you have a separate question about growing mushrooms that we do not cover in our guides, feel free to contact us. Or write us directly on our live chat or WhatsApp chat for a fast response. We are always happy to offer our expertise and help take your grow to the next level.
This is certainly something we can help you with. We offer some great discounts on our full range of products at Martian Mushrooms.
Please contact us via our our live chat or WhatsApp chat for more information, and to get our prices list.
We take pride in our customer service, so we will always try to reply to your email as fast as we can, but for a fast reply write us on our live chat or WhatsApp chat. If you do not get a response to your question within 24 hours, please contact us again and make sure to check your spam folder just in case. Alternatively, contact us via the messaging icon on the bottom right of your screen(live chat)
If we did not answer any of your questions above, then contact us on our live chat or WhatsApp chat. We are always happy to help and look forward to hearing from you.
DELIVERY QUESTIONS
We only run deliveries within the uk. Also, free shipping for orders worth £225+. Shipping costs is £10
The easiest way to keep up to date with the progress of your order is to make an account with us. There you can log in and check payment status, dispatch date and access your tracking information. This information is available only to customers who must have completed an order with us
We will also send you an email, contact you on WhatsApp , at each step of the process. If you have not received an email from us, it is worth checking your junk mail as often they’ll be hiding there. If not, get in contact with us and a member of our team will be happy to assist.
We ship most of our orders with DPD express, with most deliveries arriving within 24 hours after dispatch.
Our fresh or perishable products (kits, substrates etc) are made to order. Therefore, please allow 2 to 3 days maximum for your package to get to you, especially during busy periods.
You will receive a dispatch email with tracking info once the order has been dispatched, so that you can keep up to date with its progress.
We have the utmost respect for your privacy. All orders are sent with plain discreet packaging.
If your order was shipped with DPD Express, it will usually arrive within 24-48 hours after dispatch. If it’s still not delivered by then, please contact us so we can track it for you.
If your order was shipped with Royal Mail, it can take up to 2 to 3 business days. However, because of their recent strikes, your parcel could be delayed for a few more days.
No worries we will always choose the best delivery and discreet service for you.
If you chose Royal Mail 24 as your shipping method, you will be provided with a tracking number in your shipping confirmation email. But don’t be confused if you can’t track it on their website. An update on the tracking will only be shown once Royal Mail attempts delivery of your parcel. We will handle this for you no worries
PAYMENT QUESTIONS
We Accept payments through BANK TRANSFER, PAYPAL and CRYPTO CURRENCIES
contact us on our live chat or WhatsApp chat , we will assist you through the payment procedure and also our cashier will confirm your payment immediately to permit us proceed with your delivery
GROW KIT QUESTIONS
Biological products, by their very nature, can be unpredictable and sometimes things don’t go as planned. Growing mushrooms is always a battle against contamination, and sometimes it wins.
When things go wrong, don’t worry. We offer replacements for contaminated kits or substrates as per our guarantee.
This is a common issue that can occur during the growing process, but don’t worry it is usually pretty easy to overcome. In fact, we’ve put together a handy troubleshooting guide to help answer the most common issues people have when growing mushrooms.
If you have any further questions that aren’t covered in the guide, then please don’t hesitate to ask. We’re always happy to help as best we can.
With your Mushrooms Grow Kits, you will receive a sterility pack, mister bottle & fruiting tent. A physical grow guide is included, or you can find our guides